Privacy Policy

At Urbattery.com, we are committed to protecting your personal information and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when using our services.

Information We Collect

Non-Personal Information: We gather data such as browser type, device information, page visits, search behavior, and referring websites. This information is anonymous and collected through cookies and similar technologies for analytical purposes.
Personal Information: When you place an order or contact us, we may collect your name, billing/shipping address, email address, phone number, and payment details.

Purpose of Data Collection

To process transactions and confirm deliveries.
To provide product recommendations and improve site functionality.
To respond to inquiries, offer technical support, and handle customer service efficiently.
To ensure safety and prevent unauthorized activity.

How We Secure Your Information

Data transmissions are encrypted using SSL (Secure Socket Layer) technology.
All servers are hosted in secure facilities with limited access and constant monitoring.
Our staff are trained on data protection protocols and bound by confidentiality agreements.
Access to personal data is limited to authorized personnel only.
Regular system audits and backup procedures are in place to protect against data breaches.

Data Access and Disclosure

Only authorized Urbattery personnel responsible for order fulfillment and support may access your data.
Our payment gateways comply with PCI-DSS security standards.
Data may be disclosed to legal entities if required by law or court order.
In the event of a business transfer, customer data may be part of the transferred assets.

Your Rights and Control

You may review and update your account details at any time by logging into your Urbattery.com profile.
If you wish to remove your account or personal information, please contact us directly. Some information may be retained for legal or operational purposes.

Managing Cookies and Communication

You can control cookie settings through your browser. Disabling cookies may impact site performance.
You may unsubscribe from promotional emails by clicking the link at the bottom of any marketing message.

Policy Updates

We reserve the right to revise this Privacy Policy at any time. Updates will be posted on this page with the latest revision date.
If significant changes occur, we may notify users via email or account notifications.

For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer service representatives will respond within a business day. We appreciate your kind patience and understanding.

Company Address:1104,Citic Huiyang Business Building, Siming District, Xiamen, fujian, 361012, China.

Email: [email protected]

Phone:+86 18850308529

Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within a business day, but if you don't get a response from us, please check your spam bin.